Terms of Service
Effective date: 3 September 2026
These Terms govern your access to and use of the Fateweaver website and application (the "Service") provided by Infinity Loom Ltd, registered in England and Wales, company number 15581022, with registered office at 69 Torrington Road, Ashford, England, TN23 7TG ("we", "us", "our").
1. Acceptance of Terms
By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. You must be at least 13 years old to use the Service.
2. Accounts and Access
- You are responsible for the activity that occurs under your account.
- Provide accurate information and keep your credentials secure.
- We may suspend or terminate accounts that violate these Terms.
3. Acceptable Use
You agree not to misuse the Service. For example, you must not attempt to interfere with our systems or access them using a method other than the interface and instructions that we provide.
4. Content
You retain ownership of content you create in the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for technical purposes such as formatting), display, and distribute your content as necessary to operate, provide, and improve the Service. Where you choose to share content with collaborators or publish it publicly, this license includes displaying and distributing that content to the people you shared it with or to the public, as applicable, until you unshare or unpublish it. You are responsible for ensuring you have rights to any content you upload.
5. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Infinity Loom Ltd and its licensors.
6. Subscriptions and Payment
Parts of the Service may be offered under paid subscription plans. Prices, billing periods, and included features are presented at the point of purchase; where your local currency differs, the price may be converted for you at checkout. Subscriptions renew automatically at the then-current price for the plan until you cancel. We will give you notice before any price change that will apply at your next renewal, so you can cancel before it takes effect. How to cancel, our position on refunds, and your statutory cancellation rights are set out in section 7 (Refunds and Cancellations).
When you buy a subscription, payment is handled through Stripe's merchant-of-record service, Stripe Managed Payments. Stripe, and not Infinity Loom Ltd, is the merchant of record for the purchase: Stripe is the party you pay, it processes your card details, and it issues your receipt and any required tax invoice. On receipts and card statements the purchase appears as sold through Onelink, Stripe's merchant-of-record brand (for example a card descriptor beginning "Onelink.com"). Stripe also calculates, collects, and remits any applicable sales tax (such as VAT or GST) on your purchase in the countries its service supports; elsewhere, tax is handled as shown at the point of purchase. Your purchase is also subject to Onelink's purchase terms, available at onelink.com/terms. Stripe processes your payment details under its own security and privacy standards, and we never see your full card details.
Your contract for the Service itself is with Infinity Loom Ltd, which remains the seller and provider of the Service; Stripe acts only as the merchant of record for the payment. Questions about the Service, and any consumer rights you have in relation to it, should be directed to us. If you are a consumer, your statutory cancellation and refund rights apply in addition to these Terms and are not affected by the payment arrangements described above.
7. Refunds and Cancellations
You can cancel a subscription at any time from your subscription settings in the Service or by emailing scott@fate-weaver.com. When you cancel, your plan stops renewing and you keep access to paid features until the end of the billing period you have already paid for. We do not charge a fee to cancel.
If you are a consumer, you also have a statutory right to cancel a distance purchase within 14 days without giving a reason. We do not ask you to waive that right at checkout, so if you cancel within 14 days of first subscribing you are entitled to a full refund of that first payment.
Subscriptions are billed in advance for each period. Outside the rights described in this section and in section 8, payments for a period that has already begun are generally non-refundable. If something has gone wrong, or you have been charged in error, contact us: we review every request in good faith and may offer a refund or credit at our discretion. This is a goodwill practice offered in addition to your statutory rights and does not limit them.
Refunds, payment disputes, and chargebacks are administered by Stripe as merchant of record, through Onelink. A refund is made to your original payment method and includes any tax you were charged. You can request a refund from Onelink using the receipt or order confirmation you were sent, or by contacting us and we will help. Onelink may also grant a refund under its own refund policy, which accepts eligible requests within 60 days of purchase.
Nothing in this section excludes or limits your statutory rights as a consumer. If a paid feature is faulty, not as described, or not provided with reasonable care and skill, you may be entitled under consumer law to a repeat performance or a price reduction, in addition to the rights described above. Those rights cannot be excluded.
8. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access immediately if you materially breach these Terms or where necessary to protect the Service or other users. In other cases we will give you reasonable notice before terminating, and if you have a paid subscription we will refund the unused part of the period you have already paid for, pro rata. Following termination, you may request an export of your content within 30 days, after which we may delete it.
9. Disclaimers
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.
10. Limitation of Liability
To the maximum extent permitted by law, Infinity Loom Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or fraud.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms, except that if you are a consumer you may also be entitled to bring proceedings in your country of residence.
12. General
These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
13. Changes
We may modify these Terms from time to time. We will update the effective date when changes are made, and for material changes we will give notice within the Service or by email. Continued use of the Service after changes become effective constitutes acceptance.
14. Contact
Questions about these Terms? Email scott@fate-weaver.com.